Don Valley North Toyota Scion

Testimonials

100% SATISFIED

November 10th, 2010

I NEVER MET THE SALESPERSON LIKE SIMON LAM, HE IS VERY PROFESSIONAL AND SINCERELY, VERY HAPPY TO DEAL WITH HIM, ALSO SOME OF MY FRIENDS BOUGHT FEW VEHICLES FROM HIM AS WELL, WILL HIGHLY RECOMMEND ALL OF MY FRIENDS AND NEIGHBOR BUY THE CAR FROM HIM FUTURE IF THEY ARE LOOKING FOR ANY TOYOTA VEHICLE. 100% SATISFIED.

Ming

Professional Image

November 8th, 2010

I am writing you this letter to personally thank you for my new vehicle the 2010 Toyota Yaris. I have to tell you ever since I laid eyes on the Toyota Yaris I have always wanted one... something about this sub compact car makes me jump for joy... I was once a Chrysler fan and would not drive anything but a Chrysler vehicle but I am proud to say I have crossed over to the better side... Toyota and will drive nothing but a Toyota now.

I wanted to extend my thanks for Dilika Perera and Jacky Lam for the outstanding customer service they provided me when my vehicle went in for repairs. They really make you feel comfortable with leaving your car there and not only provided myself with great service but the others who were waiting... offering us coffee and laughing..bringing joy to the environment.

The other person was Frank Yang... I know his job is to sell the vehicles but to date he still sends me emails to make sure everything is ok. Any problem I have ever had with this vehicle he has been the first person to say "Kora, I will look into it for you so don't worry" and as a customer that makes me happy not only with my purchase but also with the location and service. Frank has truly gone above and beyond his duty with customer service and maintaining a professional image of your company.

Kora

Simply the best

November 3rd, 2010

Dear Mr. Henry Hoang,

My wife and I have purchased a Toyota Corolla LE from your Mr. Ronald Fung on October 27, 2010 and we picked up the new car on October 29/10. To date, we have purchased 4 Toyota cars from your firm in Markham, Ontario dating back to 1989 when we bought a new Celica. We have dealt with 4 different Sales Consultants from your firm and have experienced the best of them in our last purchase. Mr. Ronald Fung handled himself extremely well in the sale negotiation and he took time to show us the new car and all its features when we picked up the vehicle on October 29/10. We are very impressed and satisfied with Mr. Fung in his service and will have no hesitation to purchase other cars from him in the future or to recommend our friends and relatives to him should they wish to purchase a Toyota vehicle.

Your truly,

Miu & Charles

Thank You Genuinely for your detailed assitance

October 23rd, 2010

Dear Mr. Rhemtulla,

We wanted to take this opportunity to thank you genuinely for your detailed assistance today in regards to the replacement of our driver-side mirror that was smashed by vandals yesterday evening.

When we first contact you by telephone, you ensured that you had the part in stock prior to us arriving. Upon our arrival, you verified that the part that you had in stock was, indeed, the proper part for our specific make and model of automobile.

Even though you had other customers that were waiting for your attention, you took the time to mentor us through the process of installing the driver-side mirror so that we could be safe while driving our automobile immediately after leaving your dealership.

Especially during these uncertain economic times, we want you to know that we greatly appreciate your unnecessary and very kind gesture. It has allowed us to maintain a sense of safety and security when we drive our automobile. Furthermore, as new Toyota drivers, we feel very confident in trusting the advice and maintenance recommendations of your entire Parts team as a result of your honest and empathetic efforts.

Thank you again for all of your attention this afternoon, and we look forward to dealing with yor department in the future as the need arises.
All the best.

Michelle & Mark.

HE HAS DESERVEDLY, EARNED THE ORDER.

August 23rd, 2010

WE ARE EXTREMELY PLEASED WITH THE SALESPERSON, MR. DON YU. DURING THE ENTIRE PROCESS, HE WAS VERY PROFESSIONAL AND WE DIDN'T FEEL PRESSURED AT ALL. HE DID HIS BEST TO FIND A CAR THAT SUITED OUR NEEDS. HE HAS DESERVEDLY, EARNED THE ORDER. HE WAS VERY KNOWLEDGEABLE AND IF HE DIDN'T KNOW THE ANSWER, HE'D FIND OUT FOR US. DEALING WITH MR. YU WAS A REAL PLEASURE. I WOULD HIGHLY RECOMMEND HIM TO ANY OF MY FRIENDS.

YOU CAN EXPECT TO GET HELP THERE.

August 23rd, 2010

I HONESTLY WOULD RECOMMEND ANYONE TO BUY FROM TOYOTA AND ESPECIALLY FROM DON VALLEY NORTH TOYOTA, BECAUSE YOU CAN EXPECT TO GET HELP THERE. I NEVER FELT LIKE AN OUTSIDER, SOMEONE'S ALWAYS THERE TO GREET ME AND TALK TO ME, EVEN IF I'M NOT THERE TO BUY! I LOVE DON VALLEY NORTH TOYOTA! YOU GUYS ROCKKK!!!

Letter to Toyota Canada President & CEO Mr. Tomihara

May 8th, 2010

Dear Mr. Tomihara,

The media driven negative campaign about Toyota prompted me to write you about my several decades long positive, personal experience with Toyota Canada.

I am a retired physician who owned and drove a Cressida, several Camrys, and now a Corolla, and bought and serviced at Don Valley North Toyota. I have only words of praise, not only about Toyota cars, but also about the attention and service I continue to enjoy at Don Valley North Toyota. Jay LaLonde sold me the vehicles and Moe Vitols faithfully helped me maintaining them in perfect condition.

Thanks a million to the Toyota family in Toronto and the Corporation for the long, safe and pleasurable time I have been having with your products and service.

Sincerely Yours,

Dr. William Dorian.

P.S. My two grown-up professional sons, each drive Toyota products, a Lexus, a Sienna, and a Camry respectively. It appears that my educational efforts paid dividends.

THEY KNOW VERY WELL HOW TO HELP PEOPLE

January 16th, 2010

I WOULD LIKE TO THANK TO TOYOTA DON VALLEY NORTH FOR HELP ME HAVE MY BRAND NEW TOYOTA TACOMA. STEPHENS AND MOSSES ARE VERY PROFESSIONAL, THEY KNOW VERY WELL HOW TO HELP PEOPLE AND THEY DO IT WILL LOTS OF PATIENCE. I AM PLANNING TO HAVE THIS TRUCK FOR 10 YEARS SO TO BUY IT, IT WAS A BIG DECISION FOR ME AND IT WAS TAKEN LISTENING ADVICE FROM STEPHEN AND MOSSES. THANK YOU VERY MUCH.

absolutely delighted

November 19th, 2010

First, I would just like to say that I am absolutely delighted with my new RAV4. I just got home because I just didn't want to get out of the car! 'p" Second, I would like to thank you for recommending Matthew as your rep to help me through the entire process. Matthew has been so very kind and went far and beyond my expectations. I will most definitely recommend to my friends that when considering a new car, they should consider a Toyota and I will be most happy to give them Matthew's name because of the excellent service he has provided me.

Keep it up!

November 13th, 2009

KEEP UP THE GOOD WORK.

IMPRESSIVE FACILITY

December 7th, 2009

I BUY THE TOYOTA BECAUSE IT IS RELIABLE AND HAS HIGH RESALE VALUE. THE DEALER HAS AN IMPRESSIVE FACILITY AND THE SALESPERSON IS NICE TO WORK WITH.

EXCELLENT SERVICE

December 13th, 2009

EXCELLENT SERVICE AT OUR LOCAL DEALERSHIP!

I LOVED HIS SESE OF HUMOUR!

November 24th, 2010

THE SALES REP WAS OUTSTANDING. WE HAD PLANNED TO DROP BY THEN GO TO HONDA TO LOOK AT THE CIVIC.INSTEAD WE LEASED THE TOYOTA AND NEVER MADE IT TO HONDA, MOSES IS CHARMING, PERSONABLE AND GENTLE CONVINCED US TO GO WITH TOYOTA. I LOVED HIS SESE OF HUMOUR!

I BELIEVE IT'S THE BEST CAR BEING MADE

August 18th, 2009

THIS IS MY FIFTH ONE. MY FIRST ONE WAS IN 1990 WHICH I HAD FOR 9 YEARS. I'M LEASING THIS ONE BUT I WILL BUY IT AT THE END OF '08. I FIND THE OLD QUARTERS WERE GOOD AND THE CURRENT ONES ARE EVEN BETTER. YOU CAN GO UP AND GET COFFEE WHILE YOU WAIT. I FIND EVERYBODY IS GOOD. JONAS, THE FELLOW I LEASED THE CAR FROM, PHONED ME UP TO SEE HOW THINGS ARE GOING. I BELIEVE IT'S THE BEST CAR BEING MADE. IT'S GOOD ON GAS AND COMFORTABLE TO DRIVE.

I WILL BE RECOMMENDING HIM TO MY FRIENDS

October 20th, 2009

STEVEN FARRA IS AN EXCELLENT SALES AND LEASE CONSULTANT. I WILL BE RECOMMENDING HIM TO MY FRIENDS. HE EXPLAINED EVERYTHING TO US. (FEATURES OF THE CAR, FINANCING ETC.) HE IS THE BEST CONSULTANT.

IM VERY HAPPY WITH MY NEW CAR

December 8th, 2009

IM VERY HAPPY WITH MY NEW CAR AND THANKS A LOT TO ALL PEOPLE FROM DERLER WHERE I BUY MY NEW CAR. ESPECIALY SALEMEN SO NICE.

The Greatest

December 11th, 2009

IT'S THE GREATEST LITTLE CAR I'VE EVER DRIVEN IN MY LIFE.

Thank You!

December 18th, 2010

I actually picked up a Prius from your dealershp this morning! Thanks for directing me to Jason he was very helpful

it is a feeling of being with friends

March 12th, 2010

So far this has been a great experience, this will be my first Toyota! I had switched from North American to Japanese 5 years ago with the purchase of my Subaru Legacy GT Wagon, this also has been a great experience, you just build better vehicles and thak the time to service and take proper care of your customers, something I have to do every day with my customers so I relate well to the environment you have when you enter your dealership, it is a feeling of being with friends, relationships are the backbone of the best run businesses anywhere. Well Done, I applaud your dealership, your people and your philosophy. Thanks you.

A GREAT PERSON TO WORK WITH

January 16th, 2010

I REALLY APPRECIATED THE HELP PROVIDED TO ME AT THE DEALERSHIP BY THE SALESPERSON RAHMAT. HE HELPED ME IN EVERY ASPECT OF PURCHASING THE VEHICLE WITHOUT ANY HASSLES. I WOULD SAY THAT HE IS VERY WELL INFORMED ABOUT THE PROCESS AND A GREAT PERSON TO WORK WITH. ALSO THANKING EVERY ONE ELSE INVOLVED IN THE PROCESS AT THE DEALERSHIP.

PROFESSIONAL, POLITE, FRIENDLY AND KNOWLEDGABLE

Janaury 10th, 2010

THE PRODUCT ADVISOR MR. DAVID HSAI IS AN EXCELLENT SALES REPRESENTATIVE, PROFESSIONAL, POLITE, FRIENDLY AND KNOWLEDGABLE, IF I WANT TO BUY ANOTHER TOYOTA CAR , I WOULD LIKE TO COME TO SEE HIM.

EXTREMELY DELIGHTFUL AND A PLEASURE

November 4th, 2009

THE SALESPERSON I DEALT WITH AT DON VALLEY NORTH TOYOTA, DAVID HSIA WAS EXTREMELY DELIGHTFUL AND A PLEASURE TO DEAL WITH. HE WAS VERY PERSONABLE AND ACCOMMODATING AND WAS VERY IMPRESSED WITH HIS PROFESSIONALISM, LEVEL OF KNOWLEDGE AND SERVICE. OVERALL, HONESTLY DAVID IS A GREAT GUY TO DEAL WITH AND A MAN OF HIS WORD. I DEFINITELY WILL RECOMMEND HIM TO ANYONE I KNOW WHO IS LOOKING TO BUY A TOYOTA. THE DEALERSHIP DON VALLEY NORTH ITSELF HAS A PLEASANT ATMOSPHERE AND IS A VERY EASY GOING PLACE TO DO BUSINESS WITH. ROBERT KARBAUM, THE INTERNET SALES MANAGER WAS EXCEPTIONAL AND HELPED SET EVERYTHING UP WITH DAVID AND ME. THANKS TO ALL AT DON VALLEY NORTH TOYOTA.

definitely a pleasure

October 26th, 2009

It was definitely a pleasure meeting with you last Wednesday and I want to personally thank-you for introducing me to David.

He was a delightful salesperson to deal with and very personable and accommodating to my brother and I. Given the fact this was my very first car purchase ever, I was really pleased about the whole process and the professionalism Don Valley North Toyota had showed, but especially David. I have gone to other dealers and their salespeople were not up to par with David's level of knowledge and service. Even my brother, who has bought several cars and dealt with several salespeople in the past said he was one, if not the best salesperson he has dealt with. Honestly, David is a great guy to deal with (as you probably already know) and a man of his word. I definitely will recommend him to anyone I know who is looking to buy a car.

Overall, I was very pleased with my purchase of my 2010 Toyota Corolla LE with Moonroof and the fact that it only took 1.5 hours for the whole process on Wednesday was great. Even better was the fact that you guys had the car ready to go on Friday!

Once again, thank-you for hooking me up with a car and letting David handle things and certainly George for approving the deal.

Hopefully see you around at DVN while I get my car serviced.

Thanks for your help!

September 29th, 2010

Thanks for your help, Joanne have contacted me already, and you sure did find the right person for me. Thanks again for your help.

He made my experience of getting a new car twice as fun and exciting

July 9th, 2010

Hello, I just wanted to write this message because I recently purchased a 2010 Toyota Corolla from your showroom. I wanted to say that my sales consultant Jay Ren was an amazing person. He made my experience of getting a new car twice as fun and exciting. He was very pleasant and helpful. He had all the knowledge and was able to answer all my question. I was very satisfied with his customer service. Thanks,

Very Pleased

May 27th, 2010

I went to Don Valley North Toyota this evening with my father-in-law & we purchased a Camry from Larry Wang. My in-law was very pleased with the price as well as the service he received at Don Valley North Toyota.

thank you for your time

March 27th, 2010

I wanted to take this moment to thank you for your time. It was a very good experience dealing with you. I will definitely recommend you to others; I guess this is why you are the Manager.

Awesome Service

March 27th, 2010

You may know already, yesterday I picked my RAV4. Many thanks to have David Hsia assigned to me, received awesome service. It was a great experience doing business with him. He is very knowledgeable, knows his product. He has demonstrated superb professional skills, He is extremely friendly and enthusiastic. I believe because of him, we were finalize the deal in the first meeting. 'p" I don't have any shortcoming to point out, a big KUDOS for him. Kindly, pass on this email to his manager since I don't have that details.

Hands down you'd want to deal with Don Valley North Toyota

March 12th, 2010

The first thing I said to my husband when I got home last night was "boy, the sales team at Don Valley North Toyota were so courteous and helpful" I don't think I have ever had a better experience anywhere else. I visited another Toyota dealership the night before and the service I received was night and day! No comparison. Hands down you'd want to deal with Don Valley North Toyota. Even if The other dealership had the car I wanted, I would still do business with Don Valley North Toyota because of the way they treat their customers. Thank you!

Very Satisfied

December 15th, 2009

I'M VERY SATISFIED WITH THE ONE WHO TOOK CARE OF ME

HIGHLY RECOMMENDED

November 28th, 2009

STEVE IS A GREAT SALESMAN.

HE CARED BEYOND HIS RESPONSIBILITY

Janaury 31st, 2008

THE DEALER WAS VERY NICE AND KIND, HE CARED BEYOND HIS RESPONSIBILITY WHICH IS VERY GENEROUS. THANK YOU TOYOTA AND MOSES CHAN (DEALER)

MY DEALERSHIP WAS AMAZING

Janaury 21st, 2009

THE SERVICE I RECEIVED FROM MY DEALERSHIP WAS AMAZING. MY SALES PERSON " SIMON LAM AND TOM YICK HAVE DONE AN OUTSTANDING JOB FOR ME. THEY ARE VERY PROFESSIONAL AND I AM EXTREMELY HAPPY ABOUT THEIR SERVICE THEY OFFERED ME.

IT IS MY THIRD TOYOTA

Janaury 23rd, 2009

IT IS MY THIRD TOYOTA. I WAS VERY PLEASED WITH THE SALES PERSON.

It's Perfect

Janaury 26th, 2009

IT'S EXCELLENT. IT'S PERFECT. IT'S A GOOD CAR. IT HAS MET MY EXPECTATIONS. GOOD HANDLING, AND GOOD SERVICE. THE SALES PERSON WAS NICE. SHE TOOK CARE OF EVERYTHING FOR ME, AND ALSO HER MANAGER. THE SALES PERSON IS A VERY GOOD SALES LADY. EVERYTHING IS PERFECT. I AM VERY VERY SATISFIED. I WOULD DO MY BEST IF I HAD ANY FRIENDS THAT WANT TO BUY A TOYOTA. I WOULD REFER THEM TO TOYOTA. ESPECIALLY THE SALES LADY. WHENEVER WE HAVE ANY QUESTIONS OR PROBLEMS, SHE WOULD TAKE CARE OF IT VERY WELL.

A Pleasure

January 26th, 2009

IT WAS A PLEASURE PURCHASING THIS CAR FROM DON VALLEY TOYOTA

We Trusted Him

January 28th, 2009

I AM SATISFIED WITH THE SALESMAN, PETER. AT OTHER DEALERSHIPS THEY WERE VERY PUSHY. HE EXPLAINED EVERY THING TO US. HE WAS VERY REASONABLE AND WE WERE VERY HAPPY. I FELT COMFORTABLE AND WE TRUSTED HIM. HE HELPED US IN QUICK DELIVERY. SUCH SALESMAN ARE VERY IMPORTANT TO THE BUSINESS. THE DEALERSHIP IS VERY NICE. WE ADDED EXTRA WARRANTY AT HIS ADVICE. HE TALKED TO US NICELY.

FUN TO ACTUALLY SHOP

January 16th, 2009

IT WAS GREAT HAVING A SALES CONSULTANT LIKE SIMON LAM, HE WAS VERY KNOWLEDGEABLE, RESPECTFUL, PATIENT AND FUN TO ACTUALLY SHOP IN TOYOTA.

I'VE ALREADY REFERRED A FRIEND

February 27th, 2009

I NEW IF I WAS GOING TO BUY A TOYOTA IT WAS GOING TO BE FROM GEORGE SAIROGLOU. I MET HIM WHEN HE WAS AT RICHMOND HILL TOYOTA BUT I DID NOT END UP BUYING A CAR AT THAT TIME FOR MY OWN FINANCIAL REASONS. WHEN I WAS READY AGAIN, I FOUND OUT HE WAS NO LONGER THERE SO I WENT TO THE DEALER CLOSEST TO MY HOME FOR CONVENIENCE AND WAS PLEASANTLY SURPRISED TO FIND OUT THAT HE WAS THE SALES MANAGER THERE NOW. THAT SEALED THE DEAL. I'VE ALREADY REFERRED A FRIEND TO GEORGE AND HE WILL BE BUYING A VEHICLE SOMETIME NEXT MONTH. THANKS AGAIN GEORGE.

Outstanding Experience

January 21st, 2009

IT WAS AN OURSTANDING EXPERIENCE I HAVE HAD WHILE DEALING WITH DVNLT DEALERSHIP AND AN EVER BETTER EXPERIENCE IN DEALING WITH YOUR SALES REP AYDA WONG. AMAZING SERVICE SHE HAS PROVIDED TO ME SHE EVEN PICKED ME UP FROM MY HOME ON THE DAY THAT I HAD TO PICK UP MY CAR WHEN IT WAS READY FOR PICKUP. SHE TOOK HER TIME TO EXPLAIN TO ME PROS OF THE CAR I BOUGHT HELPED WITH DECISION MAKING ON UPGRADES I MADE TO THE CAR AND THE WHOLE PRICING EXPLAINATIONS THEIR ARE TOO MANY GOOD THINGS I CAN SAY ABOUT THE KINDNESS OF THE SALES REP AND THE DEALERSHIP AND OVERALL EXPERIENCE. BUT I WILL END MY COMMENTS IN SHORT " AMAZING EXPERIENCE AND DEFINITELY WILL RECOMMEND ANYONE ELSE "

AN OUTSTANDING JOB FOR ME

January 21st, 2009

A VERY PROFESSIONAL SALES PERSON

Janaury 16th, 2009

DON VALLEY NORTH TOYATA SALES PERSON TOM YICK IS A VERY PROFESSIONAL SALES PERSON AND HE GREATLY EXPLAINED EVERYTHING TO ME WITHOUT ANY HESITATIONS.

INTEND TO KEEP MY BUSINESS WITH YOUR COMPANY

December 24th, 2008

FOR A FIRST TIME BUYER, I HAD AN OVERALL GOOD EXPERIENCE WITH MY DECISION IN BUYING MY CAR, ANSWERING MY QUESTIONS PERTAINING TO CAR AND PURCHASING MY CAR. I AM ENJOYING MY VEHICLE AT THIS VERY MOMENT, AND INTEND TO KEEP MY BUSINESS WITH YOUR COMPANY.

Great!

December 11th, 2009

ANNE GILLIGAN WAS A GREAT HELP IN THE PURCHASE OF OUR HIGHLANDER.

Amazing!

November 28th, 2009

THE OVERALL EXPERIENCE WAS AMAZING!

EXCEEDING MY EXPECTATIONS

November 28th, 2009

I HAD A VERY BAD EXPERIENCE AT ANOTHER DEALER IN SCARBOROUGH. THE SALES MANAGER THERE WAS VERY CONDESCENDING. I WAS OFFENDED IN THE WAY THAT HE DEALT WITH ME, AND EVEN IF HE OFFERED ME A PRICE THAT WAS BELOW COST, I WOULD NOT GIVE HIM MY BUSINESS. LUCKILY, THE SALESPERSON AT DON VALLEY MADE UP FOR THIS BAD EXPERIENCE BY EXCEEDING MY EXPECTATIONS.

Definitely Recommend

December 19th, 2009

I WILL DEFINITELY BUY AND RECOMMEND A TOYOTA VEHICLE TO MY FRIENDS AND FAMILY AGAIN. MY FAMILY WILL BE GETTING A TOYOTA VEHICLE IN THE NEW YEAR AND GETTING RID OF THE FORD WINDSTAR EARLY IN THE NEW YEAR. WE WILL BE SHOPPING FOR A SIENNA.

THEY ARE ALWAYS AVAILABLE

September 17th, 2009

I LOVE MY TOYOTA AND THE SERVICE IT RECEIVES FROM MY DEALERSHIP. THEY ARE ALWAYS AVAILABLE AND VERY RESPONSIVE.

Thumbs Up!

December 9th, 2009

THUMBS UP TO STEVEN FARRA! WOULD RECOMMEND HIM AND TOYOTA TO ALL MY FRIENDS!

TOYOTA IS AND WILL REMAIN MY FAVOURITE BRAND

December 22nd, 2009

IT HAS BEEN A WONDERFUL TOYOTA EXPERIENCE AND I WOULD LIKE TO MENTION THAT THE SALES CONSULTANT WAS VERY HELPFUL TO ME IN ASSISTING ME AT CHOOSING AND MAKING A DECISION TO PURCHASE THIS VEHICLE. I HAD COME TO THE DEALERSHIP FOR PURCHASING A BLACK COLORED VEHICLE AND ENDED UP BUYING A SANDY BEACH COLOR WHICH I DO NOT REGRET AT ALL. TOYOTA IS AND WILL REMAIN MY FAVOURITE BRAND. THANKS.

BEST DECISION EVER!

August 24th, 2009

SIMPLE .... ITS A TOYOTA AND THAT WAS MY REASON TO GET IT. WANTED A CAR THAT WAS RELIABLE, GOOD ON GAS IN THESE CRAZY TIMES AND THE IMMEDIATE NAME THAT CAME TO MY MIND WAS TOYOTA. BEST DECISION EVER!

Over and Beyond

December 24th, 2008

STAFF WENT OVER AND BEYOND TO SERVICE ME.

Thank you again

January 12th, 2009

I WOULD LIKE TO SEND MY THANKS TO MOSES CHAN (SALESMAN) AND WILLIAM (MANAGER) FOR THEIR PROFESSIONAL ATTITUDE AND FRIENDLY PERSONALITY WHEN HANDLING MY NEW VEHICLE LEASE. THANK YOU AGAIN FOR DON VALLEY NORTH TOYOTO'S SERVICE.

HE'S EXCELLENT WITH THE CUSTOMERS

January 17th, 2010

ONE OF THE MAIN REASONS I CHOSE THE DON VALLEY DEALERSHIP TO PURCHASE MY VEHICLE WAS BECAUSE I FOUND THE DEALER REPRESENTATIVE, LARRY WANG, TO BE EXTREMELY KNOWLEDGEABLE AND HELPFUL. HE'S EXCELLENT WITH THE CUSTOMERS AND POTENTIAL BUYERS

MADE THE ENTIRE EXPERIENCE AMAZING!

Janaury 18th, 2010

DON VALLEY NORTH TOYOTA PROVIDED EXCELLENT ASSISTANCE DURING THE ENTIRE PROCESS. OUR REP WAS PATIENT AND MADE ME FEEL COMFORTABLE AND CONFIDENT WITH THE DECISIONS I MADE WITH HIS INPUT AND EXPERTISE. I WOULD HIGHLY RECOMMEND HIM TO ALL FRIENDS AND FAMILY THE NEXT TIME THEY'RE LOOKING FOR A NEW VEHICLE. HE MADE THE ENTIRE EXPERIENCE AMAZING!

The Best!

December 31st, 2008

MY RAV 4 IS THE BEST VEHICLE I HAVE DRIVEN TO DATE.

A REAL PROFESSIONAL

February 3rd, 2010

MR. RAHMAT GHARIBZADA IS A VERY PROFESSIONAL SALE PERSONNEL. HE DEFINITELY HAS THE IN DEPTH KNOWLEDGE OF ALL TOYOTA PRODUCTS AND PROVIDED ME A VERY THOROUGH COMPARISON FROM ONE TO ANOTHER BASED ON MY REQUIREMENTS. HE IS VERY CONSIDERATE AND SINCERE AND ATTENDED MY QUESTIONS PROPERLY. IN FACT, I DID NOT FEEL ANY PUSH FROM HIM BUT RATHER AN UNDERSTANDING OF MY NEEDS AS COMPARED TO THE PRODUCT. HE IS A REAL PROFESSIONAL. I WOULD STRONGLY RECOMMEND MR. RAMI TO WHOM ARE INTERESTED IN TOYOTA PRODUCTS.

EXCELLENT SALES ADVISER

February 2nd, 2010

JASON C. WAS AN EXCELLENT SALES ADVISER AND MY FAMILY AND I REALLY APPRECIATE HIS SERVICE THAT HE HAS PROVIDED TO US. THANK YOU FOR EVERYTHING. PLEASE FORWARD MY APPRECIATION TO JASON.

very valuable asset

February 1st, 2010

I forgot to mention Robert whom I spoke with first. I think he is in the internet/appraisal section and he referred me to Jenny. If it was not for the attention that Robert gave me and taking the time to answer questions and offer advice, I may not have even bothered coming to your dealership. He is a very valuable asset to your dealership, and knowledgeable in the sales staff and selecting the right one for me. It would be a dark day if you ever lost him as an employee, representing your dealership. Thank you.

THE BEST REP I HAVE EVER MET

Janaury 31st, 2010

OUR SALES REP WAS GREAT! I HAVE BEEN PURCHASING VEHICLES FOR MORE THAN 30 YEARS, AND USUALLY DREAD THE "BUYING EXPERIENCE". STEVE SKOLNY WAS THE BEST REP I HAVE EVER MET. HE WAS PROFESSIONAL, FRIENDLY AND VERY KNOWLEDGEABLE.

I WOULD HIGHLY RECOMMEND HIM TO ALL FRIENDS AND FAMILY

Janaury 30th, 2010

STEPHEN SKOLNY AT DON VALLEY NORTH TOYOTA PROVIDED EXCELLENT ASSISTANCE DURING THE ENTIRE PROCESS. HE WAS PATIENT AND MADE ME FEEL COMFORTABLE AND CONFIDENT WITH THE DECISIONS I MADE WITH HIS INPUT AND EXPERTISE. I WOULD HIGHLY RECOMMEND HIM TO ALL FRIENDS AND FAMILY THE NEXT TIME THEY'RE LOOKING FOR A NEW VEHICLE. HE MADE THE ENTIRE EXPERIENCE AMAZING!

NICE PEOPLE

January 29th, 2010

NICE PEOPLE, NICE SERVICE, NICE EVERYTHING. EVERYTHING'S OK.

Outstanding Service!

January 27th, 2010

DUE TO INJURIES FROM MY CAR ACCIDENT I NEEDED TRANSPORTATION (MY SON WAS AVAILABLE TO DRIVE A REPLACEMENT VEHICLE) BUT I COULD NOT ACTIVELY SHOP FOR A VEHICLE. WHEN I CONTACTED YOUR SALES REPRESENTATIVE, HE OFFERED TO COME TO MY HOME TO FACILITATE THE PURCHASE AND EVEN DELIVERED MY CAR AFTER THE PURCHASE. I CONSIDER THIS OUTSTANDING SERVICE!

I Wish...

January 26th, 2010

I WISH MY HONDA DEALERSHIP WAS THIS GOOD!

Extremely Satisfied

Janaury 25th, 2010

IT IS PERFECT. ALWAYS, IF I HAVE A CHANCE TO TALK TO MY FRIENDS I WOULD ALWAYS RECOMMEND DON VALLEY NORTH. THIS IS MY FIRST EXPERIENCE, SO I WAS VERY SATISFIED. I WAS SATISFIED WITH THE AGENT IN THE FINANCIAL DEPARTMENT. HE WAS VERY HELPFUL.

EXCEPTIONAL SERVICE

Janaury 24th, 2010

WE ARE VERY PLEASED WITH OUR EXPERIENCE WITH DON VALLEY NORTH TOYOTA. ESPECIALLY WE WANT TO MENTION AN EXCEPTIONAL SERVICE WE GOT FROM OUR SALES REPRESENTATIVE STEPHEN SKOLNY. HE NOT ONLY PROVIDED US WITH NECESSARY INFORMATION AND RECOGNIZED OUR NEEDS, BUT ALSO HELPED US TO MAKE AN INFORMED, UNBIASED DECISION. WHAT WAS INITIALLY A ROUTINE TEST DRIVE TURNED OUT INTO A PURCHASE AGREEMENT. TOYOTA SIENNA WAS NOT OUR PRIORITY WHEN WE WERE LOOKING FOR A MINIVAN. INITIALLY, WE FOCUSED OUR ATTENTION ON HONDA ODYSSEY, BUT STEPHEN INFLUENCED OUR DECISION AND GIVES US STRONG ARGUMENTS ABOUT 2010 SIENNA AND DON VALLEY NORTH DEALERSHIP AND WE ARE HAPPY WITH OUR CHOICE!

Impressed

Janaury 23rd, 2010

MY ORIGINAL CHOICE OF THE NEW CAR WAS HONDA CIVIC. I DECIDED TO BUY THE COROLLA FROM DON VALLEY NORTH TOYOTA WITHIN 15 MINUTES WAS BECUZ THE SALES PERSONNEL HOWIE LOU HAD IMPRESSED ME WITH HIS SALES TECHNIQUE WHEN I WALKED IN THE DEALER ONE NITE. I AM A MERCHANDISE MANAGER OF A CO. WHO LOOK AFTER CORP A/C DAY IN & DAY OUT, HIS APPROACH AND DOWN TO EARTH ADVICE HAD EARNED MY RESPECT. I BOUGHT MANY NEW CARS IN TORONTO, HE IS THE BEST SALES PERSONNEL I EVER MET. HE MUST BE A PRO' IN THE TRADE. HE TOOK NO MORE THAN 30 MINUTES TO SELL ME THE CAR, BUT, HE COULD SPEND OVER 1 1/2 HOUR TO EXPLAIN THE NEW CAR IN DETAIL TO MY WIFE WHEN HE DELIVER THE CAR TO US ON A SATURDAY AM. WE HAD RECOMMENDED SEVERAL OUR FRIENDS TO SPEAK TO HIM.

Fantastic Job

Janaury 22nd, 2010

THE TOYOTA SALES REP AT DON VALLEY TOYOTA, DID A FANTASTIC JOB TO FACILITATE THE TRANSITION FROM MY PREVIOUSLY LEASED VEHICLE TO MY NEW TOYOTA RAV 4.

Very Happy

Janaury 21st, 2010

I AM VERY HAPPY WITH MY PURCHASE AND EVEN MORE HAPPY WITH THE SERVICE. THANK YOU DON VALLEY TOYOTA

THE BEST VEHICLE I HAVE EVER OWNED

January 20th, 2010

MY 4RUNNER IS BY FAR THE BEST VEHICLE I HAVE EVER OWNED. I NEVER FEAR THAT IT WONT START IN ANY WEATHER CONDITIONS. ITS AS GOOD AS THE DAY I BOUGHT IT. I WILL ALWAYS STAY LOYAL TO THE BRAND. THANKS.

OUR SALES REP WAS GREAT!

January 19th, 2010

Treated So Well

October 23rd, 2008

I'M IMPRESSED BECAUSE MY CAR ARRIVED WITHOUT THE NAVIGATIONAL SYSTEM BUT I AGREED TO TAKE IT AND ADD IT LATER. THE SALES MGR CAME AND MENTIONED THAT HE'S SORRY THAT I'LL HAVE TO WAIT A WEEK OR TWO FOR THE SYSTEM BUT FOR MY INCONVENIENCE THEY PUT UPGRADED MATS AND THEY'RE GOING TO GIVE ME A LOANER WHEN I BRING THE CAR IN TO INSTALL THE SYSTEM. I'M IMPRESSED THAT EVEN THOUGH I BOUGHT A COROLLA THAT THEY'RE TREATING ME SOOOO WELL.

Definitely Recommend

October 10th, 2008

I WILL DEFINITELY RECCOMEND YOUR SALESPERSON. HE DID AN OUTSTANDING JOB AND WAS NEVER PUSHY OR FORCEFUL. WE WENT BACK AGAIN A COUPLE OF TIMES AND HE WAS VERY PATIENT.

Thanks for responding

October 9th, 2008

Thanks a lot for responding!

I am really interested in leasing a Corolla, As soon as I read your reply I went immediately to your dealership and I did have a chance to talk and sit with a salesperson to discuss all the options. I am really looking forward to have a huge savings in leasing and I hope you can help me with that also. I just recieved an invitation for 19th Annual Thanksgiving sale-a-thon, and just printed the coupon that is one great savings.

Im am looking forward to have business deal.

Thanks a lot!

Thanks for your attention

October 6th, 2008

Good morning.

I thought I would shoot you off a quick email to say thanks for your attention to my car leasing requirements last week. It is a great car and a lot more goodies then my '06. It definitely surpassed my expectations. And quiet everyone that rides in it remarks about how silent this car runs battery or gas it is almost eerie!

And - I am all about audio entertainment when I drive and this vehicle adds another dimension to that as it has an auxiliary jack for my i-pod. My Sirius satellite radio has been re-installed as well, so I am set to go!

Thanks again.

Helpful and Professional

February 1st, 2008

Your salesperson was very helpful, professional, and friendly dealer. He helped me to choose right vehicle. I am very satisfied with warranty service for my headlight and taillight. I will recommend him to everyone.

Absolutely Wonderful

February 10th, 2008

I could not possibly ask for better service than I received - My Product Advisor was absolutely wonderful as was the manager I met. If I knew of anyone seeking to purchase a Toyota vehicle, I would not hesitate to send them to Don Valley North.

Deepest Gratitude

February 18th, 2008

I would like to express my deepest gratitude to your product advisors, and managers for their very excellent service and commitment. I am definitely going to buy my van from them.

Everyone makes a special effort

February 21st, 2008

I live in Brampton but go to Don Valley North Toyota. Everyone makes a special effort. Honest, dependable and efficient. Staffs are very friendly and they remember us every time when we go there.

After Hours Reply

September 17th, 2009

Thanks for your after hours reply.

Email is fine as it is a sure way of contacting me as I check my emails on a regular basis. If need be we can arrange a convenient time to talk.

Very Helpful

August 19th, 2008

Your salesperson was very helpful and is knowledgeable about the Toyota Sienna I reviewed. She takes pride in being with Toyota and the top quality assurance given to used vehicles.

Terrific and Professional

October 24th, 2008

Overall the experience, including this follow-up, was terrific and very professional. It is pushing me towards purchasing a Toyota. The small details are incredibly important such as the motivation and great attitudes the sales team displayed as well as the children's play area that kept my daughter occupied.

Positive View

October 28th, 2008

During this most recent visit the salesman, was fantastic in that he was extremely knowledgeable, not only about the cars, but about Toyota the company and all of its services. His approach to sales was refreshing. He provided sound advice comparing the options of a cash purchase, financing and leasing. He listened to our needs and was patient when we highlighted that we wanted to compare the Camry to the Honda Accord Sedan. He was also extremely patient and kind with our two young children. Even though we left (well after the dealership closed for the night, by the way) without a purchase so that we could canvass our options, he handled the lack of a sale professionally and clearly showed that he valued us as potential clients rather than as pressuring us to make a sale that night. That approach leaves us with a positive view of him personally, and also with a positive view of the dealership as a whole.

Excellent

November 3rd, 2008

An excellent experience...Our salesperson exemplified excellence in all areas.....It was a pleasure....

Impressive Facilities

November 3rd, 2008

The service dept. facilities were pretty impressive. I like the idea of the electronic status board that enables one to check service status without having to wait in line to speak with a staff. Nice facilities and the staff were courteous at all levels during our visit.

A Different Buying Experiance

March 1st, 2008

I thought that your salesperson was really good. And he wasn't pushy. I've had other car people treat me worse because I?m a woman, he was really sincere. I thought I wanted to buy the car with him; he spent a lot of time with us. We could have gone somewhere else and he was so patient so I just decided to buy it from him. I like the fact they were good with my kids. I liked that they had popcorn and hot chocolate. It kept them occupied. The reason we went there was because it was the biggest dealer, so we figured they'd have the best prices.

Second Toyota

March 9th, 2008

This is my second Toyota from don valley, I enjoyed my car and the people at the dealership, esp. The service manager and general manager in providing courtesy service. I am happy.

Love Your Toyota Brand

September 13th, 2008

I FEEL THAT ONLINE FACILITY WAS GREAT - TO PRICE A TOYOTA --- THE WAY IT BUILDS WITH PRICE AT THE BOTTOM OF THE SCREEN(WITH TAXES) AND FEATURES ON TOP WITH IMAGES...MAKES IT EASY....AND DON VALLEY SHOWROOM WAS IMPRESSIVE AS THE SHOWROOM IS WELL ARRANGED IN TERMS OF INTERIORS AND THE SIMPLICITY IN ARRANGING INFORMATION -- CLEANLINESS TO BE SPECIFIC. THE SHOW ROOM WAS GREAT EXPRERIENCE AND A SPACE TO DREAM AS I CHECKED OUT ALL MODELS --- ESP I LOVE CAMRY HYBRID --- BUT DOES NOT FIT MY BUDGET....SOMEDAY ....COROLLA 2009 IS JUST PERFECT INNOVATION....IT FEELS LIKE A MINI-CAMRY FOR ME........I AM ENJOYING THE DRIVE ---- BOTH FOR ME AND TO DRIVE AROUND MY FAMILY. I LOVE YOUR TOYOTA BRAND.

Excellent Work

November 12th, 2008

This to let you now that by using our 2008 Toyota Matrix we purchased at DVN Toyota we recently completed one of best land trips ever.
We drove from Toronto to Vancouver Island, exploring the magnificent highways of Canada's Ontario, Manitoba, Saskatchewan, Alberta and British Columbia.
We put over 14,000 Km and by taking care of the Toyota Matrix we drove this distance without a flat tire. The Toyota Matrix is very reliable car. Maneuvering in tight spaces takes little effort. Visibility is excellent at night. Gas consumption was incredible low by using cruise control and not going over 3000 RPM with the engine. Also, it is a good practice to respect the speed limits. And the last but not least, we used the overdrive to decelerate and save momentum with the car in the highways. To prevent accidents during early hours of the morning, we installed an alarm in the front of the car. This alarm announced our car to the wild and domestic animals near the highways.
Please transmit our thanks for the excellent work of DVN Toyota Service Department.
Sincerely,

Worth The Trip

July 20th, 2008

I LIVE IN WINDSOR, ONTARIO; WE HAVE ONLY ONE TOYOTA DEALERSHIP HERE. I KNEW EXACTLY WHAT I WANTED AND WAS VERY WILLING TO BUY IMMEDIATELY. THE ADVISER THAT I MET DID NOT SEEM TO TAKE ME SERIOUSLY AT ALL ON TWO SEPARATE OCCASIONS. THUS, I TRAVELED 400KM TO TORONTO AND FOUND DON VALLEY NORTH WHO TREATED ME FANTASTIC FROM THE MINUTE I WALKED IN. I CAN'T SAY ENOUGH ABOUT DON VALLEY NORTH, ESPECIALLY IN COMPARISON TO WINDSOR'S DEALERSHIP.

First Class

January 10th, 2007

I'm from Barrie and have owned Toyota products for over twenty years.

This is just a short note to thank your service staff, for their assistance after hours last Saturday. I was heading home when I noticed a very loud grinding/scraping sound. On a last minute (5:55) chance, I pulled into your garage. My only concern was not necessarily to fix the problem, but to get an opinion on whether it was safe to drive back to Barrie. After a few test drives, a look under the truck ,and a look at the brakes, they finally figured out the problem.

It turned out simply to be loose flashing scraping against the tire. The three of them were very friendly, and patient. No one seemed to be in rush to get their weekend going etc... and for that I commend them. I will recommend your service centre to many of my "Toyota" friends in Toronto, and I only wish it was my local garage, because I would Don Valley with my vehicles any time. Oh yes, and to top it off, they even ran my truck through the car wash.

First Class Service folks!

For All Your Efforts...

June 26th, 2008

Good morning,

I would like to thank you for all your efforts and time you've given to me. I have to admit that the price that you gave me was a very good deal ever! I appreciate it. I know you've worked really hard to get that number.

Last Saturday, before making a decision, we went to another Toyota just to see the Sienna. We did not go to your place just because we did not want to take more of your time, since we're not sure which minivan we will take it. Before that, we went to Honda in Scarborough to see the Odyssey. But unfortunately, after long debate with me, all of my family prefer Odyssey to Sienna. It's nothing to do with the pricing but the minivan itself.

So we picked Odyssey. We bought Odyssey on Saturday afternoon.

Thank you for your good service and patient. Definitely, I will be happy to recommend the service of Don Valley North Toyota to my friends and colleagues.

Btw, congratulations on the opening of your new building! It's a very nice building!

Best regards,

definitely recommended

July 22nd, 2008

Good Afternoon,

I would really like to express how great me and my husband felt purchasing a vehicle from your salesperson, it was a pleasure. She was just wonderful, helpful and very understanding , and one happy customer makes 10 new customers. So I would really like you to pass this along to the appropriate person if it is not you. It was a pleasure to deal with her. she will definitely be recommended.

YOUR STAFF ARE AMAZING

June 3rd, 2008

YOUR STAFF ARE AMAZING. I`VE BEEN WITH YOUR DEALERSHIP SINCE 1991 AND HAVE HAD ENCOURAGED BOTH OF MY EMPLOYERS TO PURCHASE FROM YOUR DEALERSHIP - 2 RAV 4`S, A LEXUS AND LAST CAMRY HYBRID. THEY TOO ARE VERY HAPPY WITH YOUR FACILITY. MAINTENANCE PEOPLE ARE OUTSTANDING - I STILL SEE ORIGINAL PEOPLE FROM WHEN I FIRST STARTED WITH YOU.

LAST CAR I LEASED WAS FROM NEWMARKET - FAMILY ASKED ME TO - MISTAKE SO I KEPT THE MAINTENANCE AT YOUR SHOP & RETURNED FOR MY LATEST LEASE. WAS VERY, VERY HAPPY WITH YOUR STAFF BUT, ALTHOUGH THE CAR WAS CLEAN, THERE WAS CLEANING STUFF ON THE SEAT, WHITE PAPER TOWEL DEBRIS ALL OVER THE DASH. THIS UNFORTUNATELY DETRACTED FROM THE OVERALL EXPERIENCE. YOUR SALESMAN INSISTED I BRING THE CAR BACK IN & THEY WOULD CLEAN IT AGAIN. HE HANDLED IT SO WELL & I LOOK FORWARD TO DEALING WITH HIM AGAIN.

HE IS FOR SURE A REASON TO STAY WITH YOU. PLEASE EXTEND MY THANKS TO HIM AND THE GENTLEMEN WHO HELPED ME WITH THIS LEASE.

Very Satisfied

June 2nd, 2008

WE ARE VERY SATISFIED WITH THE VEHICLE TO DATE. HOPE IT REMAINS THAT WAY FOR THE YEARS TO COME. THE DEALERSHIP, DONVALLEY NORTH TOYOTA, WAS EXCEPTIONAL DURING OUR LEASING EXPERIENCE. THE SALES REPRESENTATIVE AT THE DEALERSHIP WAS VERY PROFESSIONAL AND COURTEOUS. MAKING ME FEEL SPECIAL

Excellent Customer Service

Jun 12th, 2008

I appreciate the service that my salesperson provided to me. Firstly it started with a test drive. He was very knowledgeable and has excellent people skills. He provided me with a lot of valuable information about the car I was looking to buy.

He kept in close contact and kept to his word of providing a competitive reasonable price.

I came back to Don Vally to do my business here because of the excellent customer service.

Thank you.

Thank You

June 1st, 2008

THANK YOU FOR YOUR PROFESSIONALISM AND MAKING ME FEEL SPECIAL. EVEN THOUGH MY PURCHASE MIGHT BE CONSIDERED `CLOSE TO THE BOTTOM OF THE LINE` I FEEL AS IF I WAS TREATED AS IF I WAS BUYING YOUR TOP OF THE LINE PRODUCT AND I THINK MY NEW CAR LOOKS LIKE A TOP OF THE LINE PRODUCT. I AM VERY DELIGHTED

Excellent Delivery

May 16th, 2008

DELIVERY EXPERIENCE WAS EXCELLENT. THE SALESMAN AND THE PREPARATION TEAM STAYED VERY LATE TO MAKE SURE I HAD THE TRUCK FOR THE WEEKEND, AS PROMISED EARLIER IN THE WEEK, AND THAT WAS VERY MUCH APPRECIATED. I ALSO APPRECIATED THE LENGTH OF TIME I WAS ALLOWED FOR A TEST DRIVE, IT MADE THE DECISION MUCH EASIER.

They Stayed Late To Help

March 13th, 2008

On Saturday I was at Finch and Yonge just before 6:00 pm. when my oil light in my 89 Corolla came on. I tried to get to DVN as quickly as I could before closing unfortunately I was 10 min late.

Luckily for me there was two members of your service team still working. They were good enough to come outside to the cold to check my oil and diagnose the problem for me.

Thanks to both gentleman, taking the time to check and explain to me why my warning oil light was coming on. I didn't have to worry about it for the rest of the weekend knowing it was a defective oil pressure switch.

I came in yesterday, as a walk in customer. They fit me in to have the oil pressure switch replaced. The warning oil light no longer comes on.

Another happy customer.

Exceptional Service

July 24th, 2007

I wanted to extend a note of appreciation for the quality of customer care and service I have just received from you guys at Don Valley North Toyota. I got a tire puncture over the weekend and took it over to a generic tire only to be told it could not be repaired and that Id need to buy a new one for over 300 dollars!

I decided I would just come over to you guys in case you could offer the tire at a cheaper price and its ended up that the repair could be fixed costing me a mere 20 dollars or so.

From a service perspective I would definitely continue to service my vehicle with you guys. I just wanted to thank especially the older gentlemen driver of the 4x4 Toyota courtesy car for exceptional service. I can?t wait to come over to your new building when its ready.

Cheers,

Thank You

March 14th, 2008

You were busy at the time but were able to answer a very simple question I had about a rear view mirror. I just want to personally thank you for answering a small but important question. Its great to see that customer service has not gone out of style.

Sincerely.

Great Customer Service

March 8th, 2008

I was in your dealership the week of March 3rd 2008. You were busy at the time but were able to answer a very simple question I had about a rear view mirror. I just want to personally thank you for answering a small but important question. Its great to see that customer service has not gone out of style. Sincerely.

Professionalism

January 17th, 2008

For your records, and as a fellow customer service person with very critical mind an eyes, I found your Assistant Service Manager, truly a professional.

He:

- Explained what's inspected in the 64,000 Kms service ? What may need to be replaced and why ? Gave me an estimated time for the service.
- Asked me when I needed the car back.
- Offered me a shuttle ride home.
- Informed me over the telephone what needed to be done, gave me a breakdown of the charges, and an estimated time of completion.
- Arranged a shuttle to pick me up when my car was ready.

Thank you for the attention.