TCUV
A Toyota Certified Used Vehicle is, first and foremost, a Toyota. From a meticulous 127-point inspection to a free tank of gas, a Toyota Certified Used Vehicle will provide you with unrivaled peace of mind and years of satisfaction. Here are just some of the program highlights:
- Minimum 12-months / 20,000 kms Powertrain and Roadside Assistance coverage
- Warranty honoured at over 1,500 Toyota Dealers in Canada and the U.S
- Zero deductible
- Extensive mechanical and appearance reconditioning process
- 7 days / 1,500 kms exchange privilege*
- First oil / filter change at no charge**
- Membership in Club Toyota
Roadside Assistance
Certification guarantees 24-hour Roadside Assistance for complete peace of mind motoring.*1-888-TOYOTA-8 (1-888-869-6828)
BOOST
The service provider will attempt to boost your battery so that you can start your vehicle. If the battery does not respond, your vehicle will be towed to the nearest Toyota dealer.††
GAS DELIVERY
The service provider will deliver up to 5 litres of gas so that you can proceed to the nearest station. The cost of the fuel is the responsibility of the member.††
TIRE CHANGE
The service provider will remove your flat tire and install your spare. Please note that the spare tire must be inflated and in sound working order. If you do not have an operable spare tire, your vehicle will be towed to the nearest Toyota dealer.††
LOCKOUT SERVICE
If you lock your keys in your vehicle, a service vehicle will be dispatched to attempt to gain entry into your vehicle.††
MECHANICAL BREAKDOWN TOWING
If your vehicle experiences a mechanical breakdown not related to motor vehicle accident and is unable to proceed under its own power, a service provider will be dispatched to tow your vehicle to the nearest Toyota dealership.††
WINCHING
A service provider will be dispatched to winch your vehicle if it becomes stuck in a ditch, mud or snow. The vehicle must be able to proceed under its own power. If a tow is required, then the member is responsible for the cost of both.††
TRIP INTERRUPTION
If you experience a mechanical breakdown and are more than 300 km from home, you will be reimbursed up to a total of $100 per day for a maximum of 3 days for accommodation, meals and transportation (combined) related to the incident. Reimbursement will occur upon providing the original receipts and the repair receipt.
TRAVEL PLANNING SERVICE
This service provides the following:
- personal, computerized itinerary and routing
- point-to-point distance calculation
- maps with highlighted routing, accommodation and campsite information
- destination activity information
Inspection
The Toyota Certified symbol ensures that the vehicle was subjected to 127-point inspection, quality assurance tests and reconditioned by Toyota Factory Trained Technicians.
- Vehicle Servicing
- Road Test
- Underhood
- Underbody
- Vehicle Exterior
- Vehicle Interior
- Reconditioning and Detailing
- Hybrid TCUV Components
- Additional Inspection Items
VEHICLE SERVICING
- VINs match on vehicle and paperwork
- Campaigns performed
- Next scheduled maintenance performed (within 3,000kms / 2 months
ROAD TEST
Engine
- Starts (cold/hot)
- Idles
- Accelerates and cruises smoothly
- Engine (cold/hot and high/low speeds)
Transmission/Transaxle
- Auto/Manual operations/shifts (cold/hot)
- Shift interlock operates
- Clutch operates (smoothly and with proper adjustment)
- Drive axle/transfer case operate
Steering and Suspension
- Steers normal (proper response, centering, free play)
- Struts, shocks operate
- Adjustable suspension/rear hydraulics
Brakes/ABS
- Operate (pedal effort/height appropriate, no pulling, pulsating)
NOTE: ABS pulsates with hard braking
Accessories
- All gauges, speedometer, tachometer, odometer, etc ... operate
- Cruise Control System operates
UNDERHOOD
Engine Control System
- No active or stored codes (perform system check)
- Emission controls work within provincial requirements
Engine Control System
- Fluid leaks
- Hoses, lines: coolant, fuel, brake, steering, vacuum, A/C (check condition/leaks)
- Belts (check wear, cracks, fraying, proper adjustment)
- Power steering pump (check for leaks, noise)
- Master cylinder and booster (check for leaks)
- Engine mounts not broken/separated
- TDT print or cylinder compression test performed
Fluids - check condition, level; add or change as required
- Engine oil and filter (replace per Maintenance Schedule)
- Coolant (freeze point)
- Automatic transmission/transaxle fluid
- Brake fluid
- Washer fluid
- Power steering fluid
Cooling System
- Radiator (perform pressure check inspect for leaks, condition of tubes, fins)
- Water pump (free from leaks and unusual noise)
- Coolant recovery tank level sensor works
Fuel System
- Air filter (replace per Maintenance Schedule)
- Fuel pump pressure reading correct
- Fuel filter (replace per Maintenance Schedule)
Electrical System
- Battery type, condition, fluid level, load test correct
- Battery cables and mounts operate
- Alternator output correct (check voltages)
- Ignition system works (distributor cap, rotor, spark plugs and wires)
- Starter operates
- Underhood area clean, dressed and touched up as required
- All underhood labels are present
- Reset CBES (Customized Body Electronic System)
UNDERBODY
Frame
- No visible damage, signs of previous repairs, no visible abnormal wear
- Fuel lines, fuel tank, hoses and couplings not leaking
Exhaust System
- Entire exhaust system not damaged or leaking
Transmission, Transaxle, Differential, Transfer Case
- Autmatic transmission/transaxle not leaking
- Manual transmission; differential, transfer case, no leaks; check fluid levels; fill/change as required
- Universal joints, CV joints, boots not damaged, leaking, or excess wear/looseness
Tires and Wheels
- All tires and wheels match, correct size
- All tires' tread depth, at least 50% remaining and in good condition
- Normal tire wear, no alignment or sidewall problems
- Tire pressures are correct
- Wheel wells cleaned, dressed, free from damage and run-out normal
Suspension/Steering
- Chassis lubricated (per Maintenance Schedule)
- Rack and Pinion, linkage, boots not visibly damaged, leaking
- Control arms, ball joints, bushing not visibly damaged, worn
- Sway bars, links, bushings operate to factory specs
- Springs have proper ride height (not sagged)
- Struts, shock not leaking
- Wheel alignment correct
Brakes
- Calipers, cylinders operate with no leaks
- Pads, shoes at least 50% of original thickness remaining
- Rotors, drums at least 50% of original thickness spec; not scored; run-out within factory specs
- Brake lines, hoses, fittings not worn or leaking
- Parking brake operates/adjuste
VEHICLE EXTERIOR
Body Panels and Bumpers
- Body and bumpers free from damage, rust and misalignment
- Chips and scratches repaired and clear-coated
Doors, Hood, Deck Lid, Tailgate
- Not visibly damaged; paint not mismatched or poor quality
- Hood release, prop rod/gas struts operate
- All emblems are present and fully attached
Grill, Trim and Roof Rack
- Components free from visible damage and attached
Glass, Outside Mirror, Wipers
- Windshield free from cracks and stars
- Side/rear windows free from cracks and stars
- Mirrors not cracked, visibly damaged
- Replace wiper blades
Exterior Lights - operate properly, lenses not damaged
- Headlights aligned, auto on/off
- Fog, driving lights, daytime running lights
- Brake lights, high-mount brake light
- Turn signals, side marker lights
- Parking lights
- Reverse lights
- Emergency lights
- License plate light
VEHICLE INTERIOR
Air Bag and Safety Belts
- Air bags intact, no codes, dash light works
- Safety belts operate, free from cuts or wear
Heat/Vent/AC/Defrost - operate properly Drive belts and hoses free
- Air conditioning and heating systems
- Defog/defrost (front, rear, outside mirrors if applicable)
Audio, Alarm and Navigation Systems - operate properly
- Radio, cassette, CD, DVD, remote, speakers, antenna
- Vehicle security system
- Navigation System
Interior Amenities - operate properly, no damage
- Dash/console
- Tilt/telescopic steering wheel, column lock
- Steering wheel operates and off-centre
- Horn
- Wipers and washers operate in all modes
- Lights - instrument panel, courtesy, dome (fade-away), map
- Mirror controls (rear view, side mirrors)
- Ashtrays, lighter, power outlet(s)
- Glove box, glove box light
- Sun visors, vanity mirror and light
- Cup holders
Carpet, Trim, Mat - clean, no stains or damage
- Carpet (check for rust under it due to flood damage)
- Floor mats (if any)
- Door trim, panels attached
- Fold-down latches work
- Headliner
Seats
- Seats clean, not stained, worn, cut, cracked
- Seat and head restraints operate
- Integrated child safety seats operate
- Heated and/or colded seats operate
Moonroof, Convertible Top
- Moonroof operates in all modes
- Convertible top and cover operate; not damaged
Windows, Door Locks - operate as designed
- All keys present and function
- Door locks and handles (manual and power modes)
- Windown controls (manual and power modes)
- Remote decklid and fuel door releases
Luggage Compartment
- Carpet, trim, cargo net; clean, not damaged
- Luggage compartment light works
- Jack, spare tire tools operate
- Weather stripping intact; no leaking
- Spare tire correct size/type, at least 50% tread remaining, no sidewall damage, air pressure correct
- Hood and trunk latches operat
RECONDITIONING AND DETAILING
- Vehicle has been completely reconditione
HYBRID TCUV COMPONENTS
Use the Intelligent Test for items 1-7
- Multi-Information Display
- Inverter Coolant Level
- Engine and ECT (Electronically Controlled Transmission)
- THS (Toyota Hybrid System) related ECU (Hybrid Vehicle Electronic Control Unit)
- HV (High Voltage) Battery
- Perform "Onboard Equalizing Charge" of HV Battery (if applicable)
- Check transaxle "Park" function
ADDITIONAL INSPECTION ITEMS (where applicable)
- Transfer case smoothly switches from 2WD to 4WD and back from 4WD to 2WD
- Truck bed is in good condition
- Truck bed-liner is in good condition and secured
- Tailgate functions properly
- Rear bumper is in good condition and secured
* See dealer for details
** 6 months / 8,000 kms (whichever comes first)
†† Coverage encompasses up to 100 km dispatch or reimbursement of up to $100, unless otherwise indicated. For Emergency Service, call 1-800-663-4327. In order to obtain any emergency roadside service, you must remain with your vehicle. The service facility will not provide service to an unattended vehicle.
